Refund Policy
Last updated: August 15, 2026
This Refund Policy applies to purchases of Avina Premium from Avina Insights LLC ("Avina," "we," "us," "our").
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with Avina Premium, you may request a full refund within 30 days of your order date and we will refund your payment.
Avina Premium also includes a 14-day free trial before any charge is made, so you can evaluate the full product before you pay.
2. How to request a refund
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles payments, invoicing, tax, and returns.
To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at support@avinaapp.com and we will help arrange the refund with Paddle.
Refunds are issued to the original payment method. Processing times depend on your bank or card issuer, and typically take 5–10 business days to appear.
3. Renewals and cancellation
Avina Premium is billed yearly and renews automatically unless cancelled. You can cancel at any time from Avina's billing settings, through paddle.net, or by emailing support@avinaapp.com. When you cancel, you keep access until the end of the period you have already paid for.
If an annual renewal charge was unexpected, contact us within 30 days of the renewal and we will refund it.
4. Additional rights
Nothing in this policy limits any statutory rights you may have, including consumer withdrawal or cancellation rights under applicable law. Paddle's own Refund Policy and Buyer Terms also apply to your purchase.
5. Contact
Questions about refunds? Email support@avinaapp.com and we will respond within 2 business days.